Memixo Terms of Use

Last updated: September 1, 2025

1. Purpose

These Terms of Use (hereinafter referred to as the “Terms”) define the conditions under which users may access and use the Memixo website (https://memixo.com/fr) and its associated services.

By creating an account or using the service, users fully and unconditionally accept these Terms.

Accessing Memixo implies that the user has read, understood, and agreed to comply with the provisions outlined below.

2. Publisher and company information

The website Memixo is operated by:

Memixo SAS

Simplified Joint-Stock Company (SAS)

Registered under number 988 051 725 00010

Head office: 52 B Rue Principale, 90110 Saint-Germain-le-Châtelet, France

3. Description of the service

Memixo is a digital platform that allows users to create, store, and schedule digital time capsules.

Each capsule can contain messages, photos, videos, audio files, or documents, which are securely stored and sent at a future date chosen by the user to a designated recipient via a secure link.

Capsules can be programmed for delivery up to 10 years in the future.

Users can choose between:

  • a free plan (one capsule valid for 6 months – 200 MB), or
  • paid plans (up to 10 years – 500 MB).

The service is available at all times, except during maintenance, updates, or technical incidents.

4. Account creation

To access the service, users must:

  • create a personal account on https://memixo.com/fr, and
  • provide a valid email address and secure password.

Users agree to provide accurate and up-to-date information.

Any activity performed through their account is deemed to be conducted by them.

It is the user’s responsibility to maintain the confidentiality of their login credentials.

5. User content and responsibility

Each user is fully responsible for the content uploaded into their time capsules.

The following are strictly prohibited:

  • Any content that is illegal, defamatory, racist, pornographic, violent, or offensive to human dignity;
  • Any violation of privacy, intellectual property rights, or image rights of others;
  • Any files containing viruses, malware, or harmful code.

Memixo reserves the right to remove any clearly illegal content or capsule without notice, and to suspend or terminate the user’s account if necessary.

Users retain full ownership of their content.

Memixo does not claim any ownership rights and does not use or exploit the content in any way.

However, the user grants Memixo a limited technical license necessary solely for hosting, encrypting, storing, and transmitting their capsules at the scheduled date.

6. Security and confidentiality

Memixo implements all necessary measures to ensure the security and confidentiality of data and uploaded files.

  • All capsules are end-to-end encrypted.
  • Files are hosted on Amazon Web Services (AWS) servers located in a European region (e.g., Europe – Paris, eu-west-3).
  • Databases are hosted in France using Scalingo, a French PaaS platform compliant with the GDPR.
  • Payments are processed via Stripe, a PCI-DSS certified and GDPR-compliant provider.

Memixo’s internal teams cannot access the contents of capsules under any circumstances.

7. Payments and pricing

Memixo’s paid plans are available for the durations and storage capacities indicated on the website.

Payments are processed securely via Stripe.

Memixo does not store any banking information.

All transactions are encrypted and secured.

In the event of a manual capsule deletion before the scheduled opening date, a technical fee of €5 may apply.

All prices are shown in euros (TTC) and may be revised at any time.

8. Account duration and deletion

The agreement between the user and Memixo begins upon account creation and remains valid as long as the account is active.

Users may:

  • delete a capsule at any time via their personal dashboard, or
  • permanently delete their account.

Deleting the account results in the irreversible deletion of all associated capsules.

Memixo reserves the right to terminate an account in case of non-compliance with these Terms, fraudulent activity, or violation of applicable laws.

9. Intellectual property

All elements that make up the website (logos, texts, graphics, visuals, interface, source code, etc.) are the exclusive property of Memixo SAS and are protected by French and international intellectual property laws.

Any reproduction, representation, distribution, or exploitation without prior written authorization is strictly prohibited.

10. Liability of Memixo

Memixo strives to provide a reliable and secure service but cannot be held liable for:

  • temporary service interruptions due to maintenance, updates, or technical issues;
  • loss of data resulting from user error;
  • content uploaded by users;
  • any misuse, fraudulent activity, or unauthorized use of the service.

Memixo does not guarantee the indefinite preservation of data beyond the retention periods specified in the selected plans.

11. Personal data

The collection and processing of personal data are governed by our Privacy Policy, available at:

👉 https://memixo.com/fr/legal/privacy

This policy details:

  • the nature and purpose of data collected,
  • retention periods,
  • user rights (access, rectification, deletion, etc.).

12. Suspension or termination of service

Memixo may suspend or terminate a user’s access to the service without prior notice in the event of:

  • violation of these Terms,
  • unlawful or unethical activity,
  • attempted breach of security or harm to others’ data.

No refunds will be issued in cases of suspension or termination due to serious misconduct.

13. Force majeure

Memixo shall not be held liable for failure to perform its contractual obligations in cases of force majeure, as defined by French law and jurisprudence (natural disaster, fire, war, major outage, cyberattack, etc.).

14. Governing law and jurisdiction

These Terms are governed by French law.

Unless otherwise required by law, any dispute shall be submitted to the competent courts of Belfort, France.

15. Contact

For any questions regarding these Terms or the service, please contact us:

📧 contact@memixo.com

📍 Memixo – 52 B Rue Principale, 90110 Saint-Germain-le-Châtelet, France

Memixo Terms of Use | Memixo