Privacy Policy - Memixo
1. Who we are
The website Memixo (https://memixo.com/fr) is operated by:
Memixo
Simplified Joint-Stock Company (SAS)
Registered under number 988 051 725 00010
Head office: 52 B Rue Principale, 90110 Saint-Germain-le-Châtelet, France
- President: Laurine PETETIN
- Founder: Louis GAUTHEROT
- 📧 Contact: contact@memixo.com
Memixo is a French technology platform dedicated to the creation and scheduling of digital time capsules.
We place the highest importance on the protection of your personal data and the confidentiality of your digital memories.
2. Data collected
We only collect the information strictly necessary for the operation of the service.
a) Account data
- Email address, name, password, billing information. This data is used to create, manage, and secure your Memixo account.
b) Content data
- Photos, videos, audio files, messages, or any other content you upload into your digital time capsules. These contents are fully encrypted, securely stored, and inaccessible to anyone before the scheduled release date.
c) Payment data
- During transactions (creation, renewal, or deletion of a capsule), payments are processed by Stripe, our certified payment partner. Memixo never stores your payment information.
Stripe complies with:
- PCI-DSS (Payment Card Industry Data Security Standard), and
- the General Data Protection Regulation (GDPR).
3. Purpose of data processing
The data collected is used exclusively to:
- Create, store, and manage your digital time capsules.
- Allow you to access or transmit them at the chosen date.
- Process payments and manage billing.
- Notify you of updates, alerts, or capsule-related notifications.
- Ensure the security and technical compliance of the service.
We do not use your data for any commercial, advertising, or marketing purposes.
4. Hosting and security
a) File and capsule storage
Your capsules are hosted on Amazon Web Services (AWS) in a European region (e.g., Europe – Paris, eu-west-3) using Amazon S3 and Amazon Glacier.
These infrastructures meet the highest international security standards and ensure end-to-end encryption of all files.
b) Database
Our databases are hosted on Scalingo, a French sovereign PaaS platform with data centers located exclusively in France.
This choice reflects our commitment to using French and European technologies to ensure data proximity, transparency, and GDPR compliance.
c) Data transmission security
All communications between your device and our servers are protected using the HTTPS/TLS protocol, ensuring confidentiality and data integrity.
5. Data retention and deletion
- Data and capsules are retained for the duration you selected when creating the capsule (up to 10 years maximum).
- After a capsule is opened, the files are automatically deleted within 14 days.
- You may delete your capsule or account at any time through your personal space.
- A technical fee of €5 may apply for manual deletions requiring human intervention.
6. Data sharing and transfers
Memixo does not share your data with any unauthorized third parties.
The only companies that may have limited access to certain technical information are:
- Amazon Web Services (AWS) – secure hosting in the EU region,
- Scalingo – French database hosting,
- Stripe – PCI-DSS certified payment processor.
👉 No data is sold or transferred to commercial partners, social networks, or advertising platforms.
👉 No data transfer outside the European Union is carried out.
7. Security and confidentiality of time capsules
Each capsule created on Memixo is:
- End-to-end encrypted,
- Stored in an isolated environment,
- Accessible only to its creator and designated recipients on the programmed date.
Even Memixo’s internal teams cannot access capsule content.
No reading, analysis, or preview is technically possible before the scheduled release date.
8. User rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:
- Right of access,
- Right of rectification,
- Right to erasure (“right to be forgotten”),
- Right to data portability,
- Right to object or restrict processing.
📩 You can exercise these rights at any time by contacting: contact@memixo.com
You may also file a complaint with:
CNIL – Commission Nationale de l’Informatique et des Libertés
9. Cookies and analytics
Memixo uses an open-source analytics tool called Umami, designed to respect user privacy.
This tool provides anonymous statistics on website traffic (number of visitors, pages viewed, visit duration).
No personal data is collected or shared with Google or any third parties.
All analytics data is hosted directly on Memixo’s servers within our Scalingo database.
For more information, please refer to our [Cookie Policy].
10. Data retention periods
Memixo retains your data only for as long as strictly necessary for the purposes for which it was collected, in accordance with applicable laws and regulations.
- User account data: retained as long as the account remains active. If the account is deleted, data is permanently erased within 30 days.
- Time capsules: retained for the duration chosen by the user (up to 10 years), then for an additional 14 days after opening, before permanent deletion.
- Payment and billing data: retained for the legal accounting period of 5 years, in compliance with French tax obligations.
- Technical logs and analytics data (Umami): retained for a maximum of 12 months, for security and performance monitoring purposes.
- Privacy-related correspondence: retained for 12 months from the date of last contact with the user.
After these periods, data is securely deleted or anonymized to prevent any form of identification.
11. Policy modifications
This policy may be updated at any time to reflect changes in legislation or in our services.
Any major modification will be clearly communicated via an on-site notice or by email.
The date of the latest update is always displayed at the top of this page.
12. Contact
For any question, complaint, or request regarding your personal data:
📍 Memixo – 52 B Rue Principale, 90110 Saint-Germain-le-Châtelet, France